Refund and Returns Policy

At FuzzyPath, we truly value every customer and their beloved pets. We aim to provide products of the highest quality and ensure your complete satisfaction with every order. However, if for any reason your purchase doesn’t meet your expectations, we offer a simple and transparent return and refund process, applicable worldwide. Please read the following terms carefully.

1. Eligibility for Returns

You may request a return within 30 calendar days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The item must be unused, clean, and in its original condition, free from pet hair, odors, or any signs of wear.
  • The item must include all original tags, labels, and packaging.
  • Returns will not be accepted if the product is damaged due to misuse or improper care after delivery.
  • Personalized or custom-made products cannot be returned, except in cases where the item arrived defective or incorrect.

If these conditions are not met, FuzzyPath reserves the right to deny the return request.

2. How to Initiate a Return

  • Contact our support team at support@fuzzypath.com within 30 days of delivery, stating your order number and reason for return.
  • Our team will provide the return shipping address and detailed instructions.
  • Please do not send items back without contacting us first, as unregistered returns may cause delays or be refused.

3. International Returns

We gladly accept returns from customers worldwide, but please note:

  • Return shipping costs are the responsibility of the customer for all international orders.
  • Customers are responsible for any additional customs duties, taxes, or handling fees incurred during the return shipment.
  • We strongly recommend using a trackable shipping service and retaining proof of postage. FuzzyPath is not responsible for items lost or delayed in transit.
  • Refunds will only be processed once the returned items are received and inspected at our facility.

4. Refund Process

Once your return arrives at our warehouse and passes inspection, we will send you an email notification regarding the status of your refund:

  • If approved, a refund will be processed to your original payment method within 7–10 business days.
  • Original shipping fees and international delivery costs are non-refundable.
  • If your refund is delayed, please check with your bank or payment provider as processing times may vary.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is the wrong product, please notify us within 7 days of delivery. Include clear photos of the product and packaging when contacting our support team.

  • We will replace the item at no additional cost or issue a full refund.
  • In some cases, we may ask you to return the damaged item before a replacement is shipped.

6. Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or product, please place a new order and return the original item for a refund following the steps above.

7. Non-Returnable Items

The following products cannot be returned unless they are damaged or defective upon arrival:

  • Personalized or customized items
  • Gift cards or promotional items
  • Items marked as “Final Sale”

8. Contact Us

For any questions regarding returns, refunds, or sizing issues, our support team is always here to help: support@fuz-zypath.org

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